七海中国客服分部招聘海归

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七海中国客服分部招聘海归

为给全球的中国客户提供更好的服务,七海国际拟于2013年4月在深圳设立全球客户服务中心的中国分部,该分部是继英国、马来西亚、澳大利亚之后新增全球分布式客户服务中心。现邀请海归们加盟七海国际，有意者请在2013年2月28日之前将您的英文简历发送至：seamus.chen@sevenseasworldwide.com 。

Seven Seas Worldwide China

Seven Seas Worldwide is the global personal relocating specialist assisting people when they move nationally or internationally providing certainty and peace of mind for those seeking new challenges elsewhere. Seven Seas Worldwide is a dynamic global company that is dedicated to relocating their discerning customers so that they can concentrate on getting on with their lives.

Seven Seas Worldwide was established in 1996 by a dynamic and driven management team and has since grown to be the leader in its industry. The company has established a global network of operations serving the international relocation community and has plans to aggressively grow this further.

CUSTOMER CONSULTANTS (English, Mandarin, Cantonese speaking)

Responsibilities:

Responsible for delivering our international shipping booking service to our global consumers mainly by phone but also by email, as directed by Customer Service Manager. You proactively align your service approach to our international customers, develop in-depth understanding and empathy with our international consumers and build a relationship with them to ensure they develop trust in our brand.
You will work closely with our other customer facing service functions in Shenzhen, Malaysia/United Kingdom/Australia to help and guide our global consumers effectively through their service booking processes with Seven Seas Worldwide to ensure smooth collection and delivery of their personal effects. You will effectively handle incoming and outgoing customer communication and must display excellent communications and language skills.

Requirements:

Who we are looking for

Qualified to diploma/degree level or equivalent with at least one year work experience with global customers especially in hospitality, banking or any service sector that has direct face to face dealing with customers.
Your spoken English, Mandarin, Cantonese must be excellent. Please do not apply if you are not totally fluent in one of this languages as it is a requirement for the position
You have worked extensively with international customers; consumers preferably; experience with purely national customers will not be considered
You must have and be able to demonstrate a strong sense of responsibility and accountability and take ownership of problem solving proactively
You must have experience of having worked in a business; Call Centre experience alone is not sufficient and your application will not succeed
You have a real can-do attitude and are focused on achieving results
You are detail orientated and can think broadly
You are expected to work shift hours on a weekly rotational basis including Saturdays, Sundays and Public Holidays
We welcome overseas returnees.